ZARDOSI HANDWORk SHEKHAWATI CHUNRI

Shipping & Return Policy – Odhani by SRN

Dispatch Time:
For in-stock items, dispatch will be done within 2–10 working days. For pre-booked products, dispatch timelines will be communicated at the time of order confirmation.

Customized products may require additional processing time of 30–40 days, depending on the design and craftsmanship.

Please note that any delivery delays due to logistics issues, courier delays, natural conditions, or unforeseen circumstances are beyond our control, and the brand will not be held responsible for such delays.

Free Shipping in India:
We offer free shipping across India on orders above ₹5000.

International Shipping:
Yes, we ship internationally. Shipping charges vary based on the destination, and dispatch timelines may be longer for international orders.

Return & Exchange Policy:
We accept exchanges only for items with genuine manufacturing defects. Refunds are not provided, but a gift card of the same value will be issued, which can be used on future purchases.

Exchange Window:
You must initiate an exchange request within 5 days of delivery.

Need Help?
For support or inquiries, feel free to email us at: [email protected]

Manufactured by:
Odhani by SRN

Country of Origin:
Made in India

Eligibility for Returns

• Products with genuine manufacturing defects are eligible for return or exchange.
• You must notify us within 2 days of receiving the product if you detect any defects.
• A 360-degree unboxing video is required when submitting a return request for approval.
• Once the return approval has been given from our side, customer must ship back the product to us within 2 working days of confirmation.

Return Process

• If your return is approved by our team, the product must be shipped (by the customer) back to our office in Sikar, Rajasthan.
• The customer is liable for covering all return shipping expenses. Once we receive the product and approve its condition, we will process the exchange. In special cases company can allow to give reasonable shipping expenses (upto 80 rs per product) in the gift card issued.

Conditions for Returns

• Returns due to disliking the product will not be accepted.
• There may be slight color variations between the product image and the actual item due to photography or screen resolution differences. Returns based on color differences will not be entertained.
• For Bandhani and Gotapatti products, minor imperfections in stitching or dyeing (e.g., thread holes) are characteristic of handwoven items and are not eligible for returns.

Important Notes

• Order Cancellations: Odhani by srn reserves the right to cancel any order due to unforeseen stock unavailability, pricing error, or suspected fraudulent transaction. In such cases, full refund will be initiated promptly.
• Damages During Shipping: odhani by srn ensures safe packaging and dispatch through reliable courier partners. If the parcel appears tampered or damaged upon delivery, customers are advised to refuse acceptance and immediately inform our support team for assistance.
• Return Window: Return requests must be raised within 3 days from the date of delivery.
• Product Condition: All returns must include the original tags, and the product should be in its original condition. Products missing the original tags will not be accepted.
• No Returns for Customized Products: Customized, altered items (e.g., size adjustments, fall piko), and sale items are not eligible for return.
• We honour genuine return requests made within the specified time frame with unboxing video proof. However, any attempt to Misusing consumer laws for intimidation or personal gain, raise false claims, or demand unreasonable compensation shall be treated as intentional harassment and may lead to strict legal consequences.

Refunds & Exchanges

• Exchanges are allowed up to the value of the original product.
• Refunds are not provided. Instead, we offer exchanges or gift cards for future purchases.
• Shipping costs, if any, will not be adjusted in the exchange.

Odhani by srn adheres to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Our policies are designed to ensure transparency and fairness for both customers and artisans, while preventing misuse or harassment through false or delayed claims.